“WOW-MANSHIP,” THE ART OF DAZZLING YOUR CUSTOMER
WOW! I was floored. After more than 20 years as a loyal AVIS Rent-a-car patron, I was transformed into a Hertz customer in…
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Category - Customer Service
DELIVERING GREAT CUSTOMER SERVICE THAT MESMERIZES
Positively Magical Service! (Part II) By Billy Riggs An entire industry thrives around delivering customer satisfaction. Yet, satisfaction…
Read MoreIT’S FUN-DAMENTAL: HOW TO MAKE IT ENJOYABLE FOR YOUR CUSTOMERS TO BUY FROM YOU
Companies who are able to transform customer interactions into fun experiences gain a huge advantage over those who don’t…
Read MoreEYE DON’T THINK I CONTACT IS ALWAYS EYE-DEAL
KNOW WHEN TO BREAK THE RULES OF CUSTOMER SERVICE As a rule, you should always greet your customers with a smile,…
Read MoreTHE KEY TO GREAT CUSTOMER SERVICE: HIRE FRIENDLY PEOPLE!
I recently spoke at the brand new Hotel ZaZa just outside Houston, Texas. It’s a boutique hotel chain…
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