Learn the truth about HCAHPS and how to adjust to it!
(Up to 3 Hours)

Harbor no illusions: HCAHPS will make or break thousands of hospitals in the coming years. Changes in the way the federal government reimburses hospitals for Medicare and Medicaid will doom some healthcare institutions, while catapulting others to new heights. The only way to prepare your hospital or clinic for the impact of HCAHPS is to face reality: customer service is no longer merely a nicety; it is your key to survival. In a fun half-day, Billy Riggs brings your people up-to-speed and prepares them to take advantage of – instead of being victimized by – HCAHPS.

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