This little booklet (29 pages) was written by Billy Riggs and Bruce Loeffler, former Customer Service trainer at Disney World in Orlando, Florida. It is a handy description of hundreds of simple and practical tips you can use to improve customer service in any business or organization. You may instead purchase the flash drive, on which the pdf version comes included.
DUPLICATION PROHIBITED. If you want to give one to every employee ( a great idea, by the way!), contact us for a bulk discount or the rights to print and/or email many copies.
NOTE: This is a booklet is only 29 pages long.