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Category - Customer Service

“WOW-MANSHIP,” THE ART OF DAZZLING YOUR CUSTOMER

WOW! I was floored. After more than 20 years as a loyal AVIS Rent-a-car patron, I was transformed into a Hertz customer in…

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DELIVERING SERVICE THAT MESMERIZES

Positively Magical Service! (Part II) By Billy Riggs An entire industry thrives around delivering customer satisfaction. Yet, satisfaction…

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IT’S FUN-DAMENTAL: HOW TO MAKE IT ENJOYABLE FOR YOUR CUSTOMERS TO BUY FROM YOU

Companies who are able to transform customer interactions into fun experiences gain a huge advantage over those who don’t…

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EYE DON’T THINK I CONTACT IS ALWAYS EYE-DEAL

KNOW WHEN TO BREAK THE RULES OF CUSTOMER SERVICE As a rule, you should always greet your customers with a smile,…

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THE KEY TO GREAT CUSTOMER SERVICE: HIRE FRIENDLY PEOPLE!

I recently spoke at the brand new Hotel ZaZa just outside Houston, Texas. It’s a boutique hotel chain…

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